We have people and automated systems that specialize in detecting fake reviews submitted to our platform. To edit a review you’ve already submitted, contact our Customer Service team. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. Guests submit their subscores and their overall scores independently – there’s no direct link between them. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. The downstairs bathroom smelled very much damp and was not functional.Each review score is between 1 and 10. When we reported this to the castle the next morning, he seemed surprised, but it seemed to us to be bad faith on his part. We found the presence of a lot of dust and cobwebs, we even had in the room large insects resembling cockroaches (see photos). The room in the vegetable garden that we occupied the second night in the fruit tree was beautiful in appearance but we quickly disillusioned, until we felt like we were no longer in the same establishment. Despite this proposal, we were disappointed with the reaction of the castle, showing no discomfort with the situation, even going so far as to tell us to have to "do with" (without electricity), before finally proposing to change rooms. The owner then offered to join the room of the fruit tree that we were originally to occupy. For the second night, following a power cut impacting some rooms of the castle including ours, we had to, regrettably, change rooms. Very clean room with stunning views of the estate. A first night in the luxury room of the castle called the oak room (while we had to stay in a room of the fruit tree, or outside the castle). We were pleasantly surprised by this gesture. The icing on the cake, we were upgraded, the castle not being full. Read moreĪ very good first impression when arriving at the castle, the guests are kind and welcoming. Room Facilities: Toilet paper, Dressing room, Entire unit wheelchair accessible, Tile/marble floor, Private pool, Soundproofing, Garden view, Towels, Entire unit located on ground floor, Private bathroom, Electric kettle, Ironing facilities, Flat-screen TV, Clothes rack, Outdoor dining area, Satellite channels, Private entrance, TV, Seating Area, Hairdryer, Additional toilet, Shower, Linen, Wake-up service, Socket near the bed, Safety deposit box, Iron, Alarm clock, Tea/Coffee maker, Hardwood or parquet floors, Interconnected room(s) available, Telephone, Wardrobe or closet, Bath, Executive lounge access, Toilet, Bathrobe, Bath or shower, Cable channels, Heating, View, Free toiletriesįree private parking is possible on site. WiFi is available in some hotel rooms and is free of charge. This apartment is situated in a cottage and features 3 double bedrooms. Private bathroom Private pool Garden view Pool with a view
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